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Shipping 
Policy

Thank you for choosing us for your shopping needs. We are committed to providing a seamless and efficient shipping experience.
Order Processing:
  • Orders are typically processed and shipped within 7-10 business days of receiving payment.
  • Orders placed on weekends or holidays will be processed on the following business day.
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Shipping Methods:
  • We offer standard shipping options at checkout.
  • Shipping rates and delivery estimates are provided during the checkout process.
  
Shipping Locations:
  • We currently ship to addresses within the United States, France, and Spain.
  • For international orders, please note that customs duties and taxes may apply upon delivery, and are the responsibility of the customer.
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Order Tracking:
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track the status of your order by entering the provided tracking number on the carrier's website.
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Delivery Times:
  • Delivery times vary depending on the shipping method selected and the destination.
  • Estimated delivery times are provided during checkout and are based on business days (Monday through Friday, excluding holidays).
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Shipping Delays:
  • While we strive to meet estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances such as weather, carrier issues, or high order volumes.
  • We will notify you promptly of any delays and provide updates on the status of your order.
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Incomplete or Incorrect Addresses:
  • It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout.
  • We are not responsible for orders that are undeliverable due to incomplete or incorrect addresses provided by the customer. Additional shipping charges may apply for re-delivery.
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Signature Requirement:
  • Some orders may require a signature upon delivery for security purposes.
  • If you are unable to be present for delivery, we recommend providing special delivery instructions or arranging for someone to accept the package on your behalf.
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Lost or Stolen Packages:
  • We are not responsible for lost or stolen packages after they have been successfully delivered to the shipping address provided by the customer.
  • Please ensure that someone is available to receive the package or provide a secure delivery location.

Get in Touch

If you have any questions about our shipping policy please contact our customer service team (saharasoulcreations@gmail.com).

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